Terms of service

Terms of Service

Last updated: March 13, 2026

Welcome to Berneve. By accessing our website and purchasing our products, you agree to comply with the following Terms of Service. Please read these terms carefully before using our website.

If you do not agree with these terms, please do not use our services.

1. Eligibility

Age Requirement

You must be at least 18 years old to make a purchase from our website. If you are under 18, you may only use our website with the supervision of a parent or legal guardian.

Responsibility

If you are a parent or guardian, you are responsible for any activity or purchases made by a minor using your account or device.

2. Account Creation

Accurate Information

When creating an account or placing an order, you agree to provide accurate and complete information, including your name, address, email, and phone number.

Account Security

You are responsible for maintaining the confidentiality of your account credentials. Berneve is not responsible for unauthorized activity resulting from failure to protect your account information.

If you suspect unauthorized access to your account, please contact us immediately.

3. Product Use

Berneve products are intended for personal use only.

Proper Use

You agree to use all products according to their intended purpose and instructions.

Skincare & Wellness Notice

Our skincare and wellness products are designed for general cosmetic and wellness purposes. They are not intended to diagnose, treat, cure, or prevent medical conditions.

If you have sensitive skin, allergies, or medical concerns, we recommend consulting a healthcare professional before using any product.

Berneve is not responsible for adverse reactions caused by misuse or failure to follow product instructions.

4. Purchases and Payments

Payment Methods

Berneve currently offers Cash on Delivery (COD) as well as secure online payment options available at checkout.

For Cash on Delivery orders, customers agree to pay the full order amount in cash when the order is delivered.

Order Acceptance

We reserve the right to refuse, cancel, or limit any order at our discretion. This may occur due to suspected fraud, product availability issues, pricing errors, or repeated refused deliveries.

If an order is cancelled after payment has already been processed online, the amount will be refunded according to our Return & Refund Policy.

5. Returns and Refunds

Please refer to our Return & Refund Policy for detailed information about returns, exchanges, and refunds.

6. Shipping and Delivery

Delivery Time

We aim to deliver orders within the estimated delivery time shown at checkout. However, delivery times may vary depending on shipping carriers, location, or unforeseen circumstances.

Shipping Information

Customers are responsible for ensuring that their shipping address and contact information are correct when placing an order. Berneve is not responsible for orders delivered to incorrect addresses provided by the customer.

7. Intellectual Property

All content on the Berneve website, including but not limited to:

Logos
Branding
Images
Product descriptions
Website design
Text and graphics

is the property of Berneve and may not be copied, reproduced, distributed, or used without written permission.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

No Guarantees

Berneve products and services are provided "as is" without warranties, express or implied.

Limited Liability

Berneve shall not be liable for any damages resulting from the use or inability to use our website, products, or services, including indirect, incidental, or consequential damages.

10. Changes to Terms

Berneve reserves the right to update or modify these Terms of Service at any time. Changes will take effect immediately once posted on the website.

Your continued use of the website constitutes acceptance of the revised terms.