Refund & Exchange Policy

At Berneve, we want you to feel confident in every purchase you make with us. If you are not completely satisfied with your order, please review the return and refund guidelines below.

Return Window

Customers may request a return within 30 days of receiving their order.

Return Conditions

To be eligible for a return, the product must meet the following conditions:

The item must be unused, unopened, and in the same condition it was received.
The product packaging must remain intact with no damage or alterations.
All labels, accessories, freebies, and original packaging must be included.
Any serial numbers or identifying labels must match the original order.

Products that have been opened, used, or tampered with may not be eligible for return due to hygiene and safety reasons related to skincare and wellness products.

Refunds

Once your return request is approved and the item is received and inspected:

Refunds will be issued to the original payment method whenever possible.
If a refund to the original payment method is not possible, store credit will be provided.
In some cases where refunds are not applicable, an exchange may be offered for unopened products.

Please allow several business days for refunds to be processed once approved.

Return Shipping

Return shipping responsibilities depend on the situation:

If the wrong item was ordered or the mistake was made by the customer, the customer is responsible for return shipping costs.
If the error was made by Berneve, we will cover the return shipping cost.