Privacy Policy

Last updated: March 13, 2026

At Berneve, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, place an order, or interact with our services.

Berneve operates this online store and provides products related to skincare and wellness. Our store is powered by Shopify, which helps us securely process orders and provide our services to you.

By using our website and services, you agree to the terms of this Privacy Policy.

Personal Information We Collect

When you interact with Berneve, we may collect certain personal information, including:

Contact Information

Name
Email address
Phone number
Shipping and billing address

Payment Information

Payment details such as credit or debit card information
Transaction confirmations and payment records

(Payments are securely processed through Shopify and payment providers. Berneve does not store your full card information.)

Account Information

If you create an account, we may collect:

Username
Password
Account preferences

Order & Transaction Information

Products you view or purchase
Items added to your cart or wishlist
Order history and returns

Device & Usage Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited and interactions with our website

This helps us improve our website and provide a better shopping experience.

How We Collect Your Information

We collect personal information in several ways:

Information You Provide

When you:

Place an order
Create an account
Subscribe to emails
Contact customer support

Automatically Through Our Website

We collect certain data through cookies and similar technologies when you browse our website.

Through Service Providers

We may receive information from partners such as payment processors, shipping providers, and analytics tools that help us operate our store.

How We Use Your Information

We use your personal information to:

Process and Deliver Orders

Process payments
Ship your orders
Handle returns and exchanges

Provide Customer Support

Respond to questions or requests
Resolve order issues

Improve Our Website

Analyze site usage
Improve product recommendations and shopping experience

Marketing & Promotions

With your permission, we may send you:

Product updates
Promotions and special offers
News about Berneve products

You can unsubscribe from marketing emails at any time.

Security & Fraud Prevention

We use certain information to detect fraud, protect customer accounts, and maintain secure transactions.

Sharing Your Information

We only share your information when necessary to operate our business.

With Service Providers

We may share information with trusted partners who help us run our store, such as:

Shopify (store platform)
Payment processors
Shipping carriers
Marketing and analytics providers

For Legal Reasons

We may disclose information if required to:

Comply with laws
Respond to legal requests
Protect our rights or customers

Shopify & Third-Party Services

Our store is hosted by Shopify, which provides the platform that allows us to sell our products. Shopify may process certain information to operate and improve the services.

You can read Shopify’s privacy policy here:
https://www.shopify.com/legal/privacy

Cookies

Berneve uses cookies and similar technologies to:

Improve your browsing experience
Remember your preferences
Analyze website traffic

You can control cookies through your browser settings.

Third-Party Links

Our website may include links to third-party websites or social media platforms.
We are not responsible for the privacy practices of those external websites.

Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from individuals under the age required by law in their jurisdiction. If you believe a child has provided personal information, please contact us so we can remove it.